Grocery Retail Scan & Pay

Enable your customers to effortlessly scan items, pay via their phones, and leave the store. You gain digital insights into in-store behavior and a powerful new component for your omnichannel strategy.

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WHY SCAN & PAY?

Level up your checkout experience while fighting shrinkage.

Engage your customers digitally while they shop and address traditional checkout challenges. Scan & Pay is designed with loss prevention as a priority, using an innovative blend of hardware, software, and machine learning to identify and flag orders for store associate audits.

ML

Machine Learning Powered

Integrate Scan & Pay to greatly improve the in-person shopping experience. Our ML algorithms analyze transaction patterns, customer behavior, and product movements in real-time. Let customers benefit from personalized promotions, order histories at their fingertips by buying items and checking out on their phones.

  1. 80% of supermarket customers find checkout as the biggest in-store pain point
  2. 84% of supermarket customers are dissatisfied with checkout speed
  3. 45% of customers would rather use Scan & Pay

Secure

Dynamic Thresholds

All thresholds are adjustable, allowing you to easily increase or decrease audit frequency and thoroughness to balance customer convenience with your store's specific loss profile. An auditing program powered through the Instagrocer Shopper App, guiding attendants through the process of verifying risky orders.

  1. Customize your audit, excluded items and more.
  2. Launch in weeks, not months.
  3. Grow your customer satisfaction & loyalty.

Accessibility

Advanced Monitoring

Instagrocer has designed both Scan & Pay and its accompanying auditing systems. We offer real-time insights into audit performance, showing how audits succeed or fail in your stores. Leverages audited checkpoint near the store's exit, using a smart tablet displaying a QR code, flagging orders to store agents for audit.

  1. A webapp to let customers buy items and check out on their phones.
  2. An auditing program powered through the Instagrocer Platform.
  3. Digital scales, which allow customers to weigh and scan produce.

Frequently asked questions

You can seamlessly incorporate your loyalty program into your e-commerce experience, making it accessible on both Instagrocer web and app platforms. This integration will enhance the omnichannel experience by allowing customers to access their loyalty accounts both online and in-store via the mobile app. Our dedicated tech team will oversee the entire implementation process, coordinating closely with your third-party provider to ensure a smooth and efficient integration. This will provide a unified and rewarding shopping experience for your customers across all channels.
Integrating offline and online shopping data provides a complete 360-degree view of your customers' purchasing behavior across all channels. This unified approach allows you to gain a deeper understanding of their habits and preferences, enabling you to create a highly personalized experience. By leveraging this combined data, you can tailor your marketing strategies, recommend products more accurately, and enhance customer engagement and loyalty. This holistic view not only improves the overall shopping experience but also drives more informed business decisions, ultimately boosting customer satisfaction and sales.
Yes, implementing Scan & Pay will require some adjustments to your store layout, but the solution is designed to be incredibly compact and efficient. You'll need to allocate space for digital scales to weigh produce items—if you don't already have them installed—and a tablet to function as an exit station. These additions are straightforward and won't significantly disrupt your existing setup, ensuring a smooth transition to the new system while enhancing the overall shopping experience for your customers.
The Instagrocer Grocery Retail Platform Portal is designed to deliver straightforward yet robust account and user permission management. This enables you to create custom roles with precise permissions and allocate them to users within your organization. You can update your storefront on your own schedule and prevent unauthorized access. Our extensive documentation site provides all the details you need to get started and ensure ongoing platform management.
Instagrocer's fulfillment services meet industry retail logistics standards and are included as part of the comprehensive package when you partner with us. Our solutions are designed to enhance operational efficiency for our partners. We offer advanced picking technology, implement mega batching for handling large orders, and provide additional staffing support when necessary. This ensures that your operations run smoothly and efficiently, enabling you to better meet your customers' needs.
Scan & Pay transactions are processed as online purchases through Instagrocer, ensuring secure and efficient payment handling. Once a transaction is completed, funds are immediately deposited into your bank account, providing quick access to your revenue. This streamlined process not only enhances the shopping experience for your customers but also simplifies financial operations for your store.
Getting started with Instagrocer Platform is simple and straightforward! Just provide us with some basic information about your retail business, and we will craft a tailored solution that perfectly fits your retail business needs.

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